Terms and Conditions

Terms & Conditions

1. Overview

By using this website or purchasing from Cellestina, you agree to the following terms and conditions. These terms apply to all users of the site.

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2. Products & Services

All products sold are based on natural crystals, gemstones, and spiritual elements. Please note that the healing properties associated with crystals are not guaranteed and do not replace professional medical, legal, or psychological advice.

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3. Order & Payment

• All prices are listed in INR (₹).

• We accept secure payments via trusted gateways (UPI, cards, etc.)

• Once an order is placed, it cannot be canceled.

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4. Shipping & Delivery

• Orders are processed within 2–4 working days.

• Delivery times may vary by location.

• We are not responsible for delays caused by couriers or external events beyond our control.

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5. Returns & Exchanges

• Due to the nature of our products, we do not offer returns, exchanges, or refunds.

• If your product arrives damaged, please contact us within 24 hours with unboxing video proof.

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6. Custom Orders

• Products made with personalized information (date of birth, etc.) are non-returnable and non-refundable.

• We reserve the right to refuse custom requests that do not align with our brand ethics.

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7. Intellectual Property

All content on this site, including logos, images, and designs, are property of Cellestina and may not be used without permission. If done so, expect legal consequences.

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8. Privacy Policy

We respect your privacy. Any personal data collected is used only for processing your order and is never shared with third parties.

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9. Contact

For any questions, contact us